> IPTV EPG not working? How to fix an empty guide, programmes at the wrong time and listings on the wrong channels in Smarters, TiviMate and Kodi. > Source: https://streampulsetv.co.uk/iptv-troubleshooting/epg-not-loading/ [Troubleshooting](https://streampulsetv.co.uk/iptv-troubleshooting/) # IPTV EPG not loading? How to fix the TV guide An empty guide, "no information" on every channel or listings an hour out are among the most common IPTV niggles. They are almost always fixable in settings. - Updated 11 November 2026 - 2 min read [Get setup help on WhatsApp](https://wa.me/33644656488?text=Hello%20StreamPulse%20TV%2C%0A%0AI%20need%20help%20setting%20up%20on%20EPG%20not%20loading.%0A) Part of our [Troubleshooting](https://streampulsetv.co.uk/iptv-troubleshooting/) section. **On this page** 1. Empty guide or "no information" 2. Programmes at the wrong time 3. Listings on the wrong channels, or only some channels 4. App-specific tips 5. Frequently asked questions ## Empty guide or "no information" 1. Refresh the guide: look for **Update EPG**, **Install EPG** or **Reload** in the app. 2. If you use an M3U link, check the separate EPG link has been added. See [EPG setup](https://streampulsetv.co.uk/iptv-setup/epg-guide/). 3. Give large guides time: the first download can take a minute or two on a budget stick. 4. Clear the app cache and restart the device, then refresh again. 5. Reduce the number of days stored if your device is low on memory. ## Programmes at the wrong time If everything is shifted by an hour, your device or app is using a different time zone from the guide. Set the device to UK time and correct the app’s **EPG time offset** or **timeshift**. This often appears after the clocks change between GMT and British Summer Time. ## Listings on the wrong channels, or only some channels Guides match channels using an ID. When a channel’s ID in the playlist does not match the guide, that channel shows nothing or another channel’s listings. Refresh both the playlist and the guide; in TiviMate and Kodi you can also assign the guide to a channel manually. If many channels are affected, tell us which ones. ## App-specific tips ### IPTV Smarters Use Install EPG from the home screen, and check the EPG timeshift in Settings. ### TiviMate Settings → EPG: confirm the source, update interval and time offset; use manual EPG assignment for stray channels. ### Kodi In the IPTV Simple Client settings, check the XMLTV URL, then clear the guide data under PVR & Live TV settings. ### Smart TV apps Many add the guide through the developer’s website; re-save your playlist there and restart the TV app. ## Frequently asked questions **Why is my IPTV guide empty?** The guide has not downloaded, the EPG link is missing or the channel IDs do not match. Refresh the guide and check the EPG link in your app’s settings. **Why is my EPG an hour behind?** A time zone mismatch, usually after the clocks change. Adjust the EPG time offset in your app. **Can I add a different EPG source?** Many apps accept extra XMLTV sources, but listings only match if their channel IDs match your playlist. The guide link from your provider is the most reliable. Updated 11 November 2026 · Written by the StreamPulse TV editorial team ## Related reading - Installation [How to add the TV guide (EPG) to your IPTV app](https://streampulsetv.co.uk/iptv-setup/epg-guide/) - Blog [What is an electronic programme guide (EPG)?](https://streampulsetv.co.uk/blog/what-is-an-epg/) - Installation [TiviMate IPTV Player: setup, Premium and best settings](https://streampulsetv.co.uk/iptv-setup/tivimate/) - Installation [IPTV Smarters Pro: how to install and set it up](https://streampulsetv.co.uk/iptv-setup/iptv-smarters/) - Troubleshooting [IPTV not working? How to fix login, playback and app errors](https://streampulsetv.co.uk/iptv-troubleshooting/not-working/) Questions first? ## Stuck on a step? Send us a photo of your screen. Tell us your device and what you see, and we will point you to the fix. Screenshots help us help you faster. [Message us on WhatsApp](https://wa.me/33644656488?text=Hello%20StreamPulse%20TV%2C%0A%0AI%20need%20help%20setting%20up%20on%20EPG%20not%20loading.%0A)[See plans and prices](https://streampulsetv.co.uk/iptv-subscription/prices/)