On this page
The terms you will see most
| Term | What it means | Worth asking |
|---|---|---|
| Screens / connections | How many devices can play at the same time | Can I install on more devices than that? |
| Activation | When your login starts working, and when the period begins | Does the clock start at payment or at activation? |
| Duration | The period you have paid for | Is the price a total or monthly? |
| Renewal | What happens at the end of the period | Is it automatic? How will I be reminded? |
| Fair use / household use | Limits on sharing logins outside your home | What counts as my household? |
| Device or MAC lock | The login only works on registered devices | How do I move it to a new device? |
| Refunds and cancellation | Your options if it does not suit or does not work | How do my statutory rights apply? |
Clauses worth reading carefully
- Anything that limits your statutory rights. Terms cannot override the Consumer Rights Act. See your consumer rights.
- Automatic renewal. Know how to stop it before you start. Our plans never renew automatically.
- Changes to content. Licensed line-ups can change when rights agreements change; good terms explain what happens if they do.
- Who you are contracting with. The company name, number and address should be stated.
How our terms work
Our prices are totals for the period you choose, in pounds, and plans do not renew automatically. Screens are the number of devices that can watch at once. The full detail is in our terms and conditions and subscription and refund policy. If anything is unclear, ask us before ordering.
Questions to ask before you agree
- When does my plan start, and when does it end?
- How many devices can watch at once, and can I change them?
- Does anything renew or charge automatically?
- What happens if the service does not work as described?
- Who exactly am I contracting with?
Keep a record
- Save a copy or screenshot of the terms on the day you buy.
- Keep the chat or e-mails in which the plan and price were confirmed.
- Note the start date, end date and number of screens.
- If something goes wrong, these records make any complaint much simpler.
Frequently asked questions
What does "connections" mean in an IPTV subscription?
The number of devices that can stream at the same time on one subscription. It is the same as "screens".
Do IPTV subscriptions auto-renew?
Some do. Ours do not: every renewal is your choice. Always check the renewal clause before paying.
Can terms say "no refunds"?
Terms cannot remove your statutory rights when a service is faulty or not as described. See refunds and your rights.
