Who we are
[Registered company name] (company number [Company number], registered office [Registered office address]) is the controller of your personal data. Contact us about privacy at [Support e-mail address].
The data we collect
When you message us on WhatsApp
Your phone number, WhatsApp name and profile picture, the messages and images you send, and details you give us such as your device.
When you order
The plan you choose, confirmation of your order and the dates of your subscription.
To provide your service
The login details we issue to you and technical information needed to deliver and support the service.
When you visit this website
This website has no accounts or forms. Our hosting provider ([Hosting provider]) processes basic technical data such as IP addresses in server logs for security. We do not currently use analytics.
Why we use it, and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Answering questions, taking orders, providing and supporting your subscription | Contract (or steps before a contract) |
| Keeping records for tax and accounting | Legal obligation |
| Preventing fraud and misuse, securing our systems, improving our service | Legitimate interests |
| Website analytics (only if enabled and you accept) | Consent |
Who we share it with
- WhatsApp (Meta), which provides the messaging service you choose to contact us through, under its own terms and privacy policy.
- Our hosting and IT providers, under contracts that protect your data.
- Professional advisers, and authorities where the law requires it.
Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards required by UK data protection law. We never sell your personal data.
How long we keep it
- Order records: six years, to meet tax and accounting rules.
- WhatsApp conversations: [Chat retention period], unless needed longer to resolve a complaint.
- Subscription and login records: for the length of your subscription and [Retention period after expiry] afterwards.
Your rights
You have the right to access your personal data, to have it corrected or erased, to restrict or object to its use, to data portability and to withdraw consent at any time. To use these rights, contact us; we will usually respond within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk (opens in a new tab) or on 0303 123 1113. We would appreciate the chance to resolve it first.
Security and children
We use appropriate technical and organisational measures to protect your data. Our service is not intended for anyone under 18, and we do not knowingly collect children’s data.
Changes to this policy
We will update this policy when our practices change and show the date of the latest version above.