Part of our Troubleshooting section.
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Empty guide or "no information"
- Refresh the guide: look for Update EPG, Install EPG or Reload in the app.
- If you use an M3U link, check the separate EPG link has been added. See EPG setup.
- Give large guides time: the first download can take a minute or two on a budget stick.
- Clear the app cache and restart the device, then refresh again.
- Reduce the number of days stored if your device is low on memory.
Programmes at the wrong time
If everything is shifted by an hour, your device or app is using a different time zone from the guide. Set the device to UK time and correct the app’s EPG time offset or timeshift. This often appears after the clocks change between GMT and British Summer Time.
Listings on the wrong channels, or only some channels
Guides match channels using an ID. When a channel’s ID in the playlist does not match the guide, that channel shows nothing or another channel’s listings. Refresh both the playlist and the guide; in TiviMate and Kodi you can also assign the guide to a channel manually. If many channels are affected, tell us which ones.
App-specific tips
IPTV Smarters
Use Install EPG from the home screen, and check the EPG timeshift in Settings.
TiviMate
Settings → EPG: confirm the source, update interval and time offset; use manual EPG assignment for stray channels.
Kodi
In the IPTV Simple Client settings, check the XMLTV URL, then clear the guide data under PVR & Live TV settings.
Smart TV apps
Many add the guide through the developer’s website; re-save your playlist there and restart the TV app.
Frequently asked questions
Why is my IPTV guide empty?
The guide has not downloaded, the EPG link is missing or the channel IDs do not match. Refresh the guide and check the EPG link in your app’s settings.
Why is my EPG an hour behind?
A time zone mismatch, usually after the clocks change. Adjust the EPG time offset in your app.
Can I add a different EPG source?
Many apps accept extra XMLTV sources, but listings only match if their channel IDs match your playlist. The guide link from your provider is the most reliable.
