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Guides in this section
IPTV keeps buffering? How to stop it, step by step
Why IPTV keeps buffering and how to stop it: the usual causes, an eight-step fix from Wi-Fi to buffer size, UK router tips and when it is the service.
Why IPTV keeps freezing, and how to fix it
Why IPTV keeps freezing, even every few seconds, and how to fix it: device memory and overheating, decoder settings, packet loss and HDMI problems.
IPTV not working? How to fix login, playback and app errors
IPTV not working? Fixes for login failed, playback errors, black screens, apps that crash, Firestick and IPTV Smarters problems and expired logins.
Is IPTV down? How to check, and what to do next
Is IPTV down right now, or is it your connection? How to tell an outage from a home problem, what “IPTV Smarters down” means and what to do next.
IPTV EPG not loading? How to fix the TV guide
IPTV EPG not working? How to fix an empty guide, programmes at the wrong time and listings on the wrong channels in Smarters, TiviMate and Kodi.
IPTV no sound, audio out of sync or picture problems
Fix IPTV with no sound, audio out of sync, black screens with sound and washed-out pictures, on TVs, soundbars and streaming devices, step by step.
IPTV not working well on Wi-Fi? How to fix it
IPTV dropping out on Wi-Fi? Practical fixes for UK homes: router placement, 5 GHz, crowded channels in flats, mesh Wi-Fi, powerline and Ethernet adapters.
Start with the symptom
| What you see | Most likely cause | Fix |
|---|---|---|
| Spinning wheel, pauses to load | Connection or Wi-Fi | Buffering |
| Picture freezes, sound may continue | Device, decoder or packet loss | Freezing |
| Login failed, black screen, errors | Login details, app or subscription | IPTV not working |
| Nothing works on any device | Service outage or your broadband | Is IPTV down? |
| Guide empty or wrong times | EPG link or time offset | EPG not loading |
| No sound or lip-sync out | Audio format or soundbar settings | Audio and video |
| Fine wired, poor on Wi-Fi | Wi-Fi signal or interference | Wi-Fi problems |
The two-minute reset that fixes most problems
- Close the app completely and reopen it.
- Restart the device properly: unplug the TV, stick or box from the mains for 60 seconds. Standby is not a restart.
- Restart your router if several devices are affected; wait for all its lights to settle.
- Try another channel: if only one channel fails, the problem is that stream, not your setup.
- Try another device: if a phone works but the TV does not, the problem is the TV or its connection.
Is it you, your broadband or the service?
One channel only
Usually a problem with that stream. Wait a few minutes, try again and let us know if it continues.
One device only
The device, its app or its Wi-Fi connection. Clear the app cache, update the app and try Ethernet.
Every device, evenings only
Peak-time congestion on your line or Wi-Fi. See why streaming buffers in the evening.
Every device, all the time
Your broadband or the service. Check other apps such as iPlayer or YouTube, then see is IPTV down?.
Before you message us
A few details let us find the cause in one reply instead of five. Send us:
- Your device and the app you use (for example "Fire TV Stick 4K Max, IPTV Smarters").
- What you see: the exact error message, or a photo of the screen.
- Whether it affects one channel, one device or everything.
- Whether the device is on Wi-Fi or Ethernet, and a speed test from that device if you can.
Frequently asked questions
Why does my IPTV keep stopping?
Usually Wi-Fi drop-outs or evening congestion. Wire the device if you can and follow our buffering guide.
Why is IPTV not working today?
Check whether other streaming apps work. If they do, restart your device and app; if nothing works on any device, see is IPTV down?.
Does restarting the router really help?
Often, yes. It clears memory leaks in older routers and renegotiates your line, which can fix slowdowns that build up over days.
