Part of our Subscriptions section.
On this page
What counts as a "screen"?
A screen is one simultaneous stream: one device playing at the same moment. It is not the number of devices with the app installed. You can usually set up the lounge TV, a bedroom stick and your phone, and the limit only applies to how many play at once. We confirm how this works for your plan when you order.
If more devices try to play than your plan allows, the extra one is refused, usually with a message such as "maximum connections reached". Stop playback on another device and try again.
How many screens do you need?
| Household | Typical evening | Screens | Broadband to aim for |
|---|---|---|---|
| Living alone | TV in the lounge, phone in bed | 1 | 15 Mbps |
| Couple | Lounge TV plus a tablet or second room | 2 | 30–50 Mbps |
| Family | Lounge, kids’ room and a phone | 3 | 50–70 Mbps |
| Large household or flat share | Every room busy at once | 4 | 80 Mbps or more |
Figures assume HD. Allow about 25 Mbps for each screen that watches in 4K. See internet speed for IPTV.
Setting up IPTV in several rooms
- Wire the main TV with an Ethernet cable if you can, and leave Wi-Fi capacity for the others. See Wi-Fi or Ethernet.
- Use mesh Wi-Fi or powerline adapters to reach rooms far from the router.
- Use the same player app everywhere where possible, so favourites and settings feel familiar. Our player apps guide compares the options.
- Mix HD and 4K sensibly: 4K on the main TV, HD on bedroom TVs and phones.
Sharing a subscription
Multi-screen plans are designed for one household. Sharing logins with friends or family elsewhere can breach a service’s terms and can lead to the account being suspended. If someone outside your home wants to watch, they need their own plan.
Choose your screens
Pick the number of screens in the configurator. The price updates instantly and the WhatsApp message includes your choice.
Frequently asked questions
Can I install the app on more devices than my screen count?
Usually, yes: the limit is on simultaneous playback. We confirm the rules for your plan when you order.
What does "max connections reached" mean?
More devices are trying to play at the same time than your plan allows. Stop one stream, wait a minute and try again, or add a screen to your plan.
Does each screen need its own broadband?
No, all screens share your home broadband. Make sure it can carry every stream at once: roughly 10 Mbps per HD screen and 25 Mbps per 4K screen.
